What is the difference between plans?
All plans include the same rich feature set and contact search capabilities. The only difference is the number of report credits provided each month.
Will my plan renew automatically?
Yes, all plans are monthly and renew automatically on your billing date.
Can I upgrade, downgrade or cancel at any time?
Yes! All of our plans are flexible and allow you to change or cancel your subscription whenever you want. If you want to cancel, then simply reach out to our friendly customer service team and we’ll cancel your subscription quickly and painlessly.
How can I cancel my subscription?
Simply contact our customer service team and we’ll help you cancel quickly and easily.
Are there any long-term contracts?
No! PeopleSmart doesn’t lock you into long-term contracts. All plans are month-to-month, and can be cancelled at any time without penalty.
Do searches count towards my limit?
No. You can perform contact searches with all plans. Only opening a full report to reveal contact details like phone, email and social media profiles counts against your plan’s contact report limit.
What is a contact report credit?
Each plan comes with a set number of contact reports you can unlock each month. A contact report is simply 1 person’s available contact information such as phone, email and social media profiles. We can’t guarantee that we’ll always find contact information for every report accessed.
Do my contact report credits expire?
Each plan resets its limit at the start of each billing period. If you do not use all of your report credits in a billing period, they expire.
What if I exceed my plan’s credits?
If you run out of contact report credits, you’ll be prompted to upgrade your plan. If you do not upgrade, you won’t be able to unlock any more contact details until your report credit balance is refreshed at the start of your next billing cycle. You’ll still be able to access any contacts you’ve already unlocked, see your history, search, and use any other functionality available in your account.
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